Refund Policy

Last updated: October 3, 2026. This is the legally binding English version.

• Trial: 3 days, no card needed. Cancel any time; nothing is charged.
• First 7 days: you can get a full refund of your first payment, for any period (month, 6 months or year), no reason needed. Email [email protected] with your team name and payment date, or use "Request refund" in your account. If the refund is approved, access for the refunded period ends right away; periods you paid ahead are kept and shifted.
• After 7 days: no refunds, except if the Service was unavailable through our fault for 72 hours in a row or more. Then we refund the share of the subscription for those days, and your access is not interrupted.
• We do not refund Meta's decisions (rejected ads, blocked ad accounts, profiles or apps), your own ad spend (we take no cut and never touch your budget), or unused plan limits.
• How we pay: within 10 business days after approval, the same way you paid: to your card through Stripe, or in USDT to an address you give us (minus the network fee, if any).
• Chargebacks: please write to us before disputing a charge with your bank. We solve most issues in 1–2 days. A dispute opened without contacting us may lead to suspension of access while it is reviewed.

Contact: [email protected] · NVY LOGISTICS LLC