The token can't see it
- The System User must be assigned to the account in Business Manager with full access (/help/system-user-token, step 2). Added an account to the BM? Assign it to the same system user — no new token needed.
- AdFleet re-reads a BM's account list by itself at most every 30 minutes; faster — the refresh button under "Ad accounts" (once a minute).
- A user token only sees accounts that profile has access to.
You hit the plan's limit
Accounts beyond your plan's limit aren't connected. Buy the "+10 accounts" add-on or change plans (/help/billing).
Your role doesn't allow it
A Buyer sees only accounts assigned to them, a Team lead — their own and their buyers'. Ask the Owner, Head or Tech to assign the account under "Ad accounts".
The account exists but isn't in Stats
- Nothing loads in Stats until the account is ticked in the picker.
- Accounts with "Don't poll" or a dead or blocked token (#200, profile check) aren't shown in Stats — /help/account-stops.
- The account dropped out of the token's access today — it stays visible until the end of the day, marked "missing today".
- After "Delete BM" its accounts are archived; connect the BM again.
The account is greyed out in the launch form
The "not polled" badge — turn polling back on. No Page — pick one in the account's row (/help/page-pixel).